About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world's largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment and a true strategic advantage to run faster, more confident diligence on the world's leading software assets.

Since 2018, we've redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service — because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with employees across four global hubs, including Barcelona, Costa Rica and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About the role

We are seeking a Manager – Legal & Compliance to join our team, with a primary focus on managing and overseeing client-specific compliance requirements across global business accounts. The role will be responsible for ensuring that client contractual obligations, compliance standards, policies, and regulatory requirements are effectively understood, implemented, monitored, and adhered to throughout the client engagement lifecycle.

This is a hands-on, operational role involving close collaboration with Commercial, Professional Services, Operations, and other internal stakeholders to ensure compliance with client requirements, manage client audits and assessments, oversee compliance documentation, address client queries, and drive timely closure of compliance gaps and remediation actions.

In addition to client compliance management, the role will oversee contract lifecycle management, support legal and regulatory matters, and contribute to the protection of the organization's intellectual property. The ideal candidate should combine strong legal and contractual knowledge with practical experience in managing client compliance obligations and translating contractual commitments into effective operational controls.

Key responsibilities

Client Compliance & Operational Support

• Take ownership of client-specific compliance requirements and ensure their effective implementation across the organization.

• Review, interpret, and operationalize client contracts, compliance policies, codes of conduct, security requirements, and other contractual obligations.

• Manage client onboarding compliance, including due diligence, compliance documentation, assessments, certifications, and required approvals.

• Ensure internal teams adhere to client-specific policies, contractual commitments, applicable regulatory requirements, and agreed operational standards.

• Work closely with Commercial, Professional Services, Operations and other relevant teams to implement and monitor client-specific compliance controls.

• Manage client compliance questionnaires, vendor assessments, due diligence requests, audits, and periodic compliance reviews.

• Monitor compliance obligations across active client engagements and proactively identify gaps, risks, and areas requiring corrective action.

• Ensure that compliance commitments made during client onboarding and contract negotiations are effectively implemented and sustained throughout the engagement.

Contract Management, IP & Execution

• Own the end-to-end global contract lifecycle, including intake, drafting, review, negotiation support, internal approvals, execution, storage, amendments, and renewals.

• Review, draft, and manage client agreements, including Master Services Agreements (MSAs), Statements of Work (SOWs), Service Agreements, NDAs, and other commercial contracts.

• Coordinate with internal stakeholders and client legal teams to negotiate contractual terms and resolve legal and commercial deviations.

• Support business teams in partnership agreements, vendor contracts, and client service agreements.

• Review contractual clauses relating to liability, indemnification, confidentiality, termination, warranties, payment terms, and service-level obligations.

• Maintain and update contract templates, standard clauses, playbooks, and approval workflows to streamline contract execution.

• Actively contribute to building, managing, and protecting the organization's intellectual property (IP) portfolio.

• Identify potential IP risks, infringements, or violations and coordinate with relevant teams to ensure timely mitigation.

3. Legal, Data Privacy & Regulatory Support

• Ensure compliance with applicable laws, data protection regulations, and confidentiality requirements.

• Review privacy clauses, data processing agreements, and information-sharing arrangements.

• Develop and maintain legal policies, compliance procedures, and standard documentation.

• Provide legal support to internal teams on contracts, client requirements, disputes, and regulatory matters.

• Coordinate with external counsel and support legal notices, audits, and compliance training.

Requirements to succeed in this role

• Bachelor’s degree in Law, Business Administration, or related field.

• 6–8 years of experience in contract management, legal operations, or corporate legal support.

• Strong background in client compliances ,contract drafting and contract lifecycle management.

• Excellent organisational skills and attention to detail.

• Excellent communication skills

• Exposure working with global teams would be greatly appreciated.

What we offer

• Annual performance-based bonus on top of your base salary

• 25 days of paid time off per year, plus all local bank holidays

• Comprehensive health insurance and gym membership

• Top-notch equipment to keep your work efficient and smooth

• Free coffee, tea, snacks and lunch to keep your energy up through the day

• Regular social activities run by our local Social Committees

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at talent@arbolus.com. Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.