About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment and a true strategic advantage to run faster, more confident diligence on the world’s leading software assets.

Since 2018, we’ve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About the role

We have built a strong 25-person foundation in our regional hub. Now we need an operational leader to take it to the next stage — scaling the team to 100+, raising the bar on delivery quality, and turning this office into a meaningful source of global competitive advantage.

This is a builder's role, but not a greenfield one. You will inherit a capable team and an operating platform that works. Your mandate is to professionalize it, scale it, and drive measurably greater impact at the client level. This hub is our dedicated delivery center for our largest and most strategic international client base. Consulting is the dominant segment, accounting for roughly 70% of the team and the bulk of our growth opportunity, complemented by a meaningful and growing book of business across investment funds and corporates.

You will own the operational P&L of the hub, set the standard for delivery across all client segments, and build a culture that mirrors the rigor, professionalism, and client orientation our partners are accustomed to.

Key responsibilities you will be in charge of

Scale the team from 25 to 100+

• Develop and execute the hiring, organisational design, and capability-build plan to take the hub through its next phase of growth

• Strengthen the management layer: identify, promote, and develop team leads and middle managers who can carry the operation as it scales

• Evolve hiring standards, onboarding, and career paths so quality holds up as headcount grows

• Build a culture of accountability, intellectual rigour, and client-centricity

Drive delivery and client impact for the US market

• Own the quality, speed, and commercial outcomes of all research and expert-network projects delivered to US clients out of Costa Rica, end to end

• Anchor delivery excellence in the consulting segment, which represents the majority of the team and the largest growth opportunity, while building the team's capability to serve funds and corporates with equal rigour

• Raise the ceiling on what the team delivers — not just more volume, but materially better outcomes for clients

• Partner closely with US-based commercial leads to ensure flawless delivery against client briefs and seamless collaboration across time zones

• Establish KPIs, SLAs, and quality benchmarks; instrument the operation so performance is measurable and improvable week over week

• Personally engage on flagship and complex accounts where senior judgement materially changes the outcome

Professionalise and scale the operating model

• Audit the current operating model and identify what needs to be re-engineered to support a 4x larger team

• Design workflows, playbooks, and tooling that scale; eliminate bottlenecks before they constrain growth

• Drive productivity and unit economics; identify and execute on automation, AI tooling, and process improvements

• Partner with Technology and Product teams to translate operational pain points into platform improvements

Represent Arbolus locally

• Strengthen Arbolus’s employer brand in the Costa Rica talent market, positioning the firm as a premier destination for top-tier analysts and managers from the local consulting, Big Four, and premium financial intelligence (KPO) ecosystems. Manage local statutory, compliance, and vendor relationships in partnership with central Finance, Legal, and People functions.

• Manage local statutory, compliance, and vendor relationships in partnership with central Finance, Legal, and People functions
  
  This role reports directly to the CEO
  

Requirements to succeed in this role

Essential

• 10+ years of professional experience, with a meaningful portion spent inside a top-tier strategy consulting firm, an elite professional services firm, or in a senior operational leadership role at a premium financial research or capability center.

• Demonstrated experience scaling a team through a comparable inflection point — taking an operation from tens to low hundreds of people without losing quality or culture.

• Track record of delivering complex, time-sensitive analytical work to demanding, high-stakes international clients.

• Strong operational instincts, including process design, performance management, capacity planning, and KPI-driven leadership.

• Excellent written and spoken English; professional fluency in the primary local market language is strongly preferred.

• Must possess valid local work authorization or the ability to obtain it.

Highly Valued

• Experience within a major nearshore knowledge and research ecosystem, particularly in specialized financial intelligence hubs or strategy delivery centers.

• Exposure to investment fund or corporate research workflows.

• Experience embedding AI and automation into knowledge-work operations.

• A strong professional network of operators and analysts within the local market.

Not Required

• Prior experience in this specific niche industry. We will teach you the business — what we cannot teach is operational leadership and consulting-grade delivery standards.
  

What we offer

• Competitive compensation, equity participation, and relocation support where relevant

• The opportunity to scale one of Arbolus's most strategic global hubs through its defining growth phase

• A direct line into the global executive team and a clear path to broader regional or functional leadership as Costa Rica scales

• A senior leadership seat with full ownership of the hub's P&L and trajectory, serving Arbolus's most important client market

• Private health insurance.

• Regular social activities are managed by our local Social Committees.

• Office lunch voucher twice per week.

• 70% discount on your parking expenses.

• Access to Linkedin Learning Platform.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at talent@arbolus.com. Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.