Delivery Senior Associate

New York, NY
Full Time
New York, USA
Mid Level

We are looking for a number of Senior Associates to join our team, supporting our clients on interesting projects around the world. In 2021 we expect to grow significantly, seeing our revenues increase by 300%, and we need ambitious people to help us.

The ideal candidate should have excellent commercial and client-facing skills and should have 1-3 years of experience in B2B enterprise / software sales, or client-facing professional services experience (e.g. consulting).

This is a role that involves daily phone-based interaction with senior executives to qualify the best experts for the projects our clients are working on. In addition, you will be interacting closely with our clients and managing their experience throughout the project lifecycle. If you are someone who is excited by a fast-paced environment and interacting with senior leaders, this is an ideal position for you. If not it is unlikely to be a fit.

Our US office is currently in New York and whilst we have a flexible work culture, proximity to New York is strongly preferred as the team (in normal times!) typically convene in the office several times per week. 

Company

Arbolus is changing the way businesses learn and retain knowledge

We believe experience is worth sharing, so we set out to help people with experience share their experience easily with businesses.

Today, Arbolus is the first platform that helps businesses build and work with networks of experts, advisors and freelance consultants. Our product has been a big hit with global consulting firms (e.g. the big four) and Fortune 500 companies who use third parties to inform their business strategy.

Based in London, we are a venture-backed scale-up with offices in Barcelona (our largest) and New York.

Role

Senior Associates run and co-ordinate client projects. 

Senior Associates manage client projects. They take a leadership role, ensuring that a client is matched with the best experts from the Arbolus community. They carry out multiple tasks in the course of a project, from client communication all the way through to expert qualification and project research. 

The role involves:

  • Understanding what your users are trying to achieve
  • Researching their problem
  • Identifying people who can help with their problem
  • Engaging those people and onboarding them onto the platform
  • Supporting the customer and expert to build strong relationships

Over time, the role evolves into a user management and later an account management position as you build up stronger relationships with your clients. It can be challenging, at times demanding but also very rewarding from a learning and financial perspective.

    What We’re Looking For

    We want to work with people who inspire us

    • Unparalleled communication skills
    • Very strong commercial drive
    • Strong academic background (well-regarded University with a minimum 3.4 GPA within an area of study such as Economics, Business, Finance etc.)
    • 1-3 years experience
    • A proven entrepreneurial/commercial drive
    • Great communication skills
    • High emotional intelligence
    • Ability to challenge the status quo

    We like to work with people who are:

    • Curious
    • Outgoing
    • High energy
    • Take initiative
    • Driven

    What we offer

    Arbolus is a high growth company that wants to reward people for their hard work and contribution

    • Competitive base-pay + bonus
    • Healthcare cover
    • International exposure
    • Influence on the future of Arbolus
    • Great team & strong office culture
    • 2x annual retreats and regular socials
    • Work from home days
    • Macbook + more
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